Response Tracking Overview
What response tracking is, the states a conversation moves through, the Replies view, and how emails get tracked.
Tracking Modes
Basic mode (zero-config, automatic) vs Advanced mode (custom labels and rules) — and how to switch between them.
Tracking Profile Settings
Fine-tune which senders MailPrism tracks from the Tracking Profile settings page — categories, per-sender rules, and suggested mutes.
Tracking Labels & Sync
Turn Gmail labels into tracking labels, choose active or passive behaviour, set what happens on reply, and sync both ways with Gmail.
Exemptions
Mute the noise — per-sender and per-domain rules that skip tracking, surface only true alerts, or force tracking, with retroactive cleanup.
Nudges & Reminders
Set up automatic follow-ups — chase a reply from someone, or remind yourself about a thread — that stop the moment the conversation moves.
Auto-Responders
Reply automatically while you're away or outside business hours — with built-in safety so you never spam newsletters, no-reply addresses, or the same sender twice.