Tracking Profile Settings
Most people never need to touch this — the defaults handle a normal inbox. The Tracking Profile settings page is where you go when MailPrism is tracking things it shouldn't (or skipping things it should), and you want to tune that per sender.
You'll find it under Settings → Tracking Profile. Its job is simple: mute the noise, keep the signal.
If you just want sensible automatic tracking, the Basic mode covers it — see the Response tracking overview and Tracking modes. To choose labels, modes, and sync, see Settings → Tracking.
What you can set here
The Tracking Profile page has three sections.
Categories
A short whitelist of AI categories that should always be treated as worth your attention, even when the rest of that category is usually noise. Edit it as a set of chips.
Sender rules
The heart of the page: a list of per-sender rules that decide how MailPrism treats mail from a given sender or subject pattern. Each rule has a mode:
| Mode | What it does |
|---|---|
| Mute | Skip response tracking for matching mail entirely |
| Mute first only | Skip tracking on the first instance, then track as normal |
| Alerts only | Don't track, but still surface alerts |
| Always track | Force tracking on, overriding broader mutes |
You add and edit these on dedicated New and Edit pages (no pop-ups), and you can match on a sender pattern, a subject pattern, and scope a rule to specific Gmail accounts. Deleting a rule uses an inline Undo so you can change your mind.
These per-sender rules are MailPrism's tracking exemptions — the way you keep noisy senders out of tracking. For the full reference, see Exemptions.
Suggested Rules
When MailPrism notices a pattern — mail you always resolve without replying, or senders you keep pulling back out of Untracked — it shows a suggestion in the Suggested Rules card, with the reason. For each suggestion you can:
| Button | What happens |
|---|---|
| Apply (Apply as mute or Always surface) | Creates the rule. Only workspace owners and admins can apply. |
| Not now | Hides it for now — it may come back later |
| Never suggest this | Hides it for good |
If there's nothing to suggest, the card has nothing to act on.
What this page is not
The name "Tracking Profile" can sound like a full rulebook editor — one where you'd define needs-response conditions, per-state Gmail labels, actions that run on each state transition, and auto-resolve timers, all bundled into named, switchable profiles.
MailPrism's engine has a richer profile model under the hood, but there's no in-app editor for needs-response conditions, per-state labels, state-transition actions, or auto-resolve rules today. What you can configure is on this page (categories + per-sender rules) and on Settings → Tracking (modes, labels, and sync).
Related
- Response tracking overview — the states and the Replies view.
- Tracking modes — Basic vs. Advanced tracking.
- Tracking labels & sync — map states to Gmail labels and sync both ways.
- Exemptions — keep noisy senders out of tracking entirely.
- Nudges & reminders — automatic follow-ups.