Writing Profiles
A writing profile tells MailPrism's AI how to sound when it drafts a message for you — the tone, the formality, how long the reply runs, and any house rules you want it to follow. Set one up once, and every AI-generated draft comes out in your voice.
Find them in Settings → Writing Profiles.
Profiles shape the drafts you get from Ask AI and AI templates in the compose panel. See Composing & replying and AI, Explained.
What a profile controls
Each profile is a small set of style choices:
| Setting | What it does |
|---|---|
| Name | A label so you can tell profiles apart (e.g. Customer Support). Required. |
| Description | A short note on when to use it. Required. |
| Tone | The overall voice — see the table below. |
| Length preference | Concise Moderate Detailed |
| Formality | A 1–5 slider from Casual (1) to Formal (5). |
| Custom instructions | Optional free-text rules — e.g. "Always use numbered lists for action items, avoid jargon." |
Tones to choose from
| Tone | Reads like |
|---|---|
| Professional | Polished and businesslike — the default. |
| Friendly | Warm and approachable. |
| Formal | Reserved and proper. |
| Casual | Relaxed and conversational. |
| Concise | Short and to the point. |
| Detailed | Thorough, with full context. |
| Empathetic | Understanding and supportive. |
| Assertive | Direct and confident. |
Click Preview on any profile to read a sample reply written in that tone, so you can hear how it sounds before you set it as your default.
The default profile
One profile is your default — the style MailPrism uses for AI-generated content unless something else applies. Pick it from the Default Style dropdown at the top of the page, or use Set Default on any profile in the list.
A profile marked as the default shows a Default badge. Profiles you've customized show a Custom badge.
Creating and managing profiles
- Go to Settings → Writing Profiles.
- Click Create Profile.
- Give it a name and description, pick a tone, length, and formality, and add any custom instructions.
- Click Create Profile to save.
From the profile list you can Preview, Set Default, Edit, or Delete any profile. Editing opens the same form with the current values filled in.
A starting set worth keeping
There are no fixed presets — you build the profiles that fit how you write. A common, low-effort setup:
- Professional (your default) — for most replies.
- Friendly — for teammates and people you know well.
- Concise — for quick acknowledgements and confirmations.
Tone and formality set the overall feel; custom instructions capture the specifics — a sign-off you always use, words to avoid, or a format you prefer. That's where a profile really starts to sound like you.
→ Next: Preferences & tuning