Reading an Email
Select a thread in the inbox and its latest message opens in the reading panel on the right. This page covers what you see there.
Header and metadata
The top of the reading view shows the message's key details:
| Field | What it shows |
|---|---|
| Sender | The sender's name, with their email address alongside it |
| Subject | The subject line |
| To | Who the message was addressed to |
| Date & time | When the message arrived |
| Labels | Labels on the message, shown as pills |
| Tracking label | The conversation's response-tracking state, if tracked |
To take a label off, use the toolbar's Remove Label, or hover the colored label dots on the email's row in the list — a popover shows the full label pills, each with a remove (×) button. See Labels.
The message body
MailPrism renders the full message with its formatting intact. HTML email is cleaned (sanitized) before display, so links and styling come through safely. The whole message is shown, including any quoted reply history.
Attachments
When a message includes files, an attachment indicator appears in the header showing how many are attached. To download or view the files themselves, open the message in Gmail — see Email actions.
Image blocking and privacy
To protect your privacy, MailPrism can block remote images before they load. Remote images often include tracking pixels that tell the sender exactly when (and how often) you opened their email.
When images are blocked, a banner shows:
- How many images were blocked, and whether any are tracking pixels.
- A Load Images button to show them for that message.
Image blocking is a privacy setting. Turn it on or off — and choose whether to block all images or only tracking pixels — under Settings → Privacy.
The AI analysis panel
When AI rules have run on a message, a collapsible panel titled "How was this email classified?" appears below the body. Open it to see why MailPrism handled the email the way it did.
It has two parts:
AI classification
| Item | What it tells you |
|---|---|
| Classification | The category the AI assigned the email |
| Confidence | How sure the AI is, shown as a percentage |
| Reasoning | A plain-language explanation of the AI's read on the email |
| Was this helpful? | Thumbs up / down to give feedback that improves future results |
The reasoning often references the same signals your rules can match on — for example, whether the email requires a response, its urgency, or its sentiment. You can act on every one of those signals in your automations: see the AI signals and Response tracking conditions.
Rules matched
Below the classification, the panel lists each rule that fired on this email, with the conditions that matched and the actions it took — so automation is never a black box.
→ Learn more: AI features overview · Smart rules
The thumbs up / down on the AI panel feeds back into how MailPrism classifies your mail over time. A quick rating when something looks wrong pays off later.
The Email Details page
For a deeper look at one email, choose Email Details from the toolbar (add it under Toolbar if you don't see it). It opens a full page with tabs:
| Tab | What's in it |
|---|---|
| Overview | The AI classification (or a button to analyze the email), the message, its details, Gmail labels and categories, and an activity log for the email |
| Sender Analytics | How this sender emails you |
| Domain Insights | What MailPrism knows about the sender's domain |
| Rules Actions | Which rules ran on this email and what they did |
| Test Rules | Check which of your rules would match this email |
Thread Details works the same way for the whole conversation.
To see the rule logs for an email from anywhere, open Rule Logs — see Rule Logs & Undo.
Next steps
- Act on the open message → Email actions
- See what rules can read from an email → Conditions reference